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Welcome to Consumer Intelligence's Insight Portal

What’s Happening With Protected No Claims Bonuses?

The Competition and Markets Authority (CMA) Private Motor Insurance (PMI) Order came into force at the beginning of the month and we’ve been closely monitoring how different providers have been complying.
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How Holidaymakers Are Buying Travel Insurance This Season

More than one in four holidaymakers have travel cover through bank account or credit card deals, new research from Consumer Intelligence shows.
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Why Insurers Need A Clear Call Centre Strategy

If one theme emerges from Consumer Intelligence’s quarterly Web2Phone research, it’s that insurance companies are employing very different strategies in their call centres when talking to customers who’ve got a motor quote online.
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Why Are Holiday Makers Leaving Travel Insurance Behind?

30% of holiday makers didn’t “pack” travel insurance on their most recent holiday according to our latest survey.
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