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Welcome to Consumer Intelligence's Insight Portal

How Digital Innovation Will Disrupt The Insurance Industry

I was delighted to participate in a recent panel session at the Digital Insurance World conference organised by Post Magazine.
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Why You Should Communicate Your Brand Values Through The Call Centre

Customers expect a seamless experience across all touchpoints, from the advertising or website, to webchat, phone calls, emails and policy documents.
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Viewsbank: An Introduction To Consumer Research

The value of understanding how and why consumers find, choose and stay with brands is crucial across all industries. In a world where we all consume quick fire communications through social media advertising it has become more difficult to form intimate, long lasting relationships with consumers.
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The Call Centre Improvement Checklist

To ensure customer service levels are operating at their peak, insurers need to constantly measure, analyse, benchmark and adapt the way they interact with their customers and offer their products and services.
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